CASE STUDY

Engine Rating Application​

Custom Engine Rating Application for Fortune 100 Natural Gas Engine Manufacturer

CHALLENGE

 

Engineers at a leading engine manufacturer faced a common struggle — managing and distributing complex data sheets containing critical calculations for the sale of natural gas engines in mechanical drive and electric power generation applications to dealers/purchasers doing business on a regional and global basis. This method, used for engine sizing, became unwieldy with multiple engineers updating versions concurrently, leading to inaccuracy and inefficiency.

SOLUTION

 

CSE Software addressed this challenge by developing a custom engine rating application. The application aimed to store, maintain, update, and display data and calculations, streamlining the engineering and customer process. Following user input, a comprehensive data sheet is generated, providing in-depth insights into engine performance under specific conditions. The application’s end-users, including dealers and customers, utilize it to size engines for specific site applications, ensuring the right engine for each customer.

The key features of the support solution became instrumental in addressing the challenges at hand. Offering a 24/7/365 live answer system with no menus, prompts, or hold times, and ensuring that all support analysts are based in the U.S., our solution delivered prompt and efficient resolutions. The CSE help desk support team handled badge access requests for over 800,000 employees, database management, remote CribMaster application maintenance and troubleshooting, security monitoring, and custom reporting.

KEY FEATURES

  • Simplified Data Management

    The application provided a centralized platform for data sheets ensuring consistency across updates and maintenance.

  • API Integration

    To enhance functionality, the application seamlessly integrates with external sources, offering engine specific information and associates the engines to the supporting data, such as photos, equipment lists, and performance data.

  • Instant Tech Data Sheets

    A standout feature is how the application generates site tech data sheets on the fly. This proved invaluable for field operations, providing instant and accurate results.

  • Complex Calculations

    The application executed intricate calculations using gathered data, producing results in various formats, including standard and site ratings.

COLLABORATIVE DEVELOPMENT

 

CSE Software collaborated closely with the manufacturer’s engineering team, translating their complex formulas into a user-friendly interface. The data, crucial for engine sizing, remained under the ownership and management of the manufacturer’s engineering team.

CSE’s capabilities in this application development process included: scope & requirements, development, testing, production delivery, application maintenance, and ongoing help desk support.

RESULTS

 

The custom engine rating application transformed the engine sizing process. The streamlined interface and automation

significantly improved efficiency for both engineers and end-users. The generation of instant tech data sheets during field operations represented a notable achievement, by providing real-time solutions during critical operations, enhancing operational agility.

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